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Aviastra - Privacy Policy

Aviastra Flight Charter Ltd - Privacy Policy

 

Introduction

Aviastra is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified; you can be assured it will only be used in accordance with this privacy statement.

Aviastra is compliant with the General Data Protection Regulation ((EU) 2016/679) ("GDPR") effective from May 2018.

 

Set out below is information on:

  •       1. What information we request and hold
  •       2. What Information we do not hold
  •       3. What we do, and will not do, with your inforamtion
  •       4. Information Security

 

Aviastra Flight Charter Ltd is notified to the UK Information Commissioner's Office (ICO), our registraion number is Z1841377. This maybe verified on the ICO webstie

 

1. What Information we hold

Aviastra will routinely retain the following information as and when you supply it. This is only to legally and effectively supply the information and services that you request of us... Nothing more:

- Your contact details: your name, company name, address, phone & fax numbers, email addresses

- Your enquiries: details of your charter quotation request

- Your flights: details of any flights you make with us, including payments made

- Your correspondence: any other letters, faxes or emails you send to us

- Passport Information: see below ...   

When you make a flight across international boundaries your passport, customs and immigration details (name, date of birth, place of birth, address & passport number) will be requested. These details only will be passed to the aircraft operator who will submit a declaration to the relevant customs and immigration authorities for your flight. As well as being a statutory requirement this pre-notification your passage through immigration airports extremely smooth and quick; often you will not need to be seen at all. This information is treated in the strictest confidence by aircraft operators and the authorities.

NOTE: Any of the above information will be immediately deleted from our records on your request.


2. What information we do not hold.

We do not retain any credit or debit card numbers or any bank information you may have supplied to us on any database. If you send us such details through emails then those emails are retained on a normal email secure server but not stored or used anywhere else. (We strongly recommend that credit/debit card details are not transmitted by email...please call)

 

3. What we do, and do not do, with your information.

Other than the passport information as described above, and unless instructed to do so by the police or other recognised national security agency, we will not release any information about you of any sort to any third parties for any reason.

You may request at any time to be advised of what information is held about you and to have all or any of it deleted from our records with immediate effect.

We do not hold or operate mailing lists and we do not send marketing emails, letters or texts/

Medical reports received for emergency air ambulance flights are passed to the medical staff taking over the patient's care and deleted on completion of the journey.

 

4. Information security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access to or disclosure of your information we have in place suitable and up to date physical, electronic and managerial procedures to safeguard and secure the information we hold. We make us of cloud storage for some data using fully GDPR compliant services.

 


 

 

 

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Additional Comments
Baltic Air Charter Association Baltic Air Charter Association

European Business Aviation Association British Ambulance Association


Aviastra Flight Charter Ltd, Registered in England & Wales 6887340, VAT Reg GB 972 6118 08, T: +44(0)1202 375444, F: +44(0)1202 375411, E: charter@aviastra.com
A: Basepoint Centre, Aviation Business Park, Bournemouth International Airport, BH23 6NX, United Kingdom. ATOL Exempt